steinmats, Custom Logo Mats

Product Returns & Refunds

The industry standard for customized products dictates a no return and a no refund policy.

If you have a problem please call us so we can work with you to find a suitable solution.

No claims, returns, or adjustments are discussed without prior and written authorization.

Please inspect product immediately as no claims will be accepted after five (5) days from receipt of merchandise.

We will make every attempt to resolve the order error as a result materials defect or quality issues.

If reprint is deemed appropriate we will process the reprint order exactly as you had originally requested plus any necessary corrections.

The product, logo/artwork or imprint color cannot be changed when processing the reprint unless pre-approved by us.

By signing the Artwork Approval form, the client understand there is a NO REFUND policy on custom made or printed products. In case of any errors from our side, a replacement policy would be applied.

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